Evosep + Vtiger CRM

TL;DR Summary

Company Overview:

• Evosep is a Danish company focused on innovating protein-based clinical diagnostics to enhance the quality of life and patient care.

Collaboration and Innovation:

• Collaborates with leading scientists globally.
• Aims to make sample separation 10 times faster and 100 times more robust than existing methods.

Challenge:

• Evosep began as a product-focused company without a sales team.
• Needed a platform to manage products with customers and handle incoming support cases.

Modules used:

• Since 2017, Evosep has been using the Helpdesk and Sales module of Vtiger CRM. They have also started using the Marketing module, which will be utilized completely in the next 6 months.

Solution:

• Chose Vtiger primarily for managing incoming support cases.
• Streamlined production and support processes, improving efficiency.

Process Improvement:

• Vtiger CRM facilitated easy transfer of information from order placement to shipment and support.
• Reduced errors and improved overall workflow.

Well-stored data:

• All order information goes into Vtiger, preventing the need for changes during shipment.
• Well-organized database and calculation points in the software.

About the Company

Evosep, a Denmark-based innovator in protein-based clinical diagnostics. Collaborating with global scientists, Evosep sought to revolutionize sample separation techniques, making them 10 times faster and 100 times more robust.

In a recent discussion with Erik Verschuuren, the Sales Head at Evosep, insights were shared on the transformative impact of Vtiger CRM on the company's support processes. This case study explores the challenges Evosep faced, navigating a landscape where they initially operated without a sales team and grappled with the management of products post-launch.

The Challenge

Evosep initially operated without a sales team and struggled to manage products with customers effectively. The company, having launched its innovative product, required a platform to handle incoming support cases and sought a solution to optimize its support processes.

The Solution: Vtiger CRM

According to Erik, Evosep chose Vtiger mainly to handle the cases that were coming into the system. After Evosep started using Vtiger CRM, their production and support processes became streamlined, which helped improve their efficiency. Erik stated that, previously, they had used various website tools for production. With Vtiger CRM, it has become easier for them to move the information from one step to the next. He explains that it is like closing an order and then moving it to a stage where there's an asset coupled to the order, and then that asset is delivered to the customer and installed, and then it becomes a support product. As for metrics, there are reduced errors and easy transfer of information from one step to the next.

To elaborate, when a customer places an order, all the information of that order will go into Vtiger and then all the way through shipment, which prevents the need to make any changes. It can be easily accessed later on as well since all of the information is in the same system.

Erik pointed out that the various areas in the software are quite functional as they are well-organized database and calculation point.

Conclusion

Evosep has successfully utilized Vtiger CRM for support cases since 2017, witnessing improvements in work efficiency and information transfer. Over the past two years, they expanded usage to include sales and marketing functions. Looking ahead, the company aims to transition to the marketing side within the next six months, with plans to integrate Vtiger CRM across the organization fully. This strategic move reflects Evosep's commitment to leveraging cutting-edge technologies to enhance operational excellence and advance its mission of improving the quality of life and patient care through innovative diagnostics.