Shinka IT + Vtiger CRM

TL;DR Summary

• Company Overview: Shinka IT is a Belgium based organization that offers secure and tailored IT and cybersecurity services. With a team of certified experts, they offer 24x7 assistance and use high-quality products to deliver solutions as per customer preferences. 
• Challenges: Shinka IT relied on six different tools to carry out everyday activities. This led to data fragmentation and collaboration issues. 
• Solution: After careful evaluation, they utilized Vtiger CRM and streamlined operations with a centralized system. 
• Key Benefits: Unified system for data sharing and tracking, enhanced collaboration, automated workflows, and improved customer service.

Company Overview

Shinka IT, an organization based in Belgium, is a premium IT service provider founded in 2011. Besides offering IT services, they also provide cybersecurity and cloud solutions and serve clients across the globe, delivering customized solutions to improve business operations. Shinka IT performs regular audits, designs comprehensive solutions for complex projects, and offers round-the-clock support to its clients.

The Challenge

Shinka IT faced several operational challenges due to its reliance on six different tools to manage its day-to-day operations. This disconnected system created silos, making it difficult for team members to collaborate and access the latest information in real time. 

One of the major hurdles was the lack of integration between these tools. This forced employees to switch between various applications to find information, which was time-consuming. In addition, customer interactions were not centrally recorded, making it hard to maintain a unified customer view.  

The absence of a centralized system also affected their decision-making. Without a comprehensive view, managers struggled to generate reports and track important KPIs. Recognizing the urgent need, Shinka IT began searching for a CRM solution to address all these problems.

The Solution: Vtiger CRM Implementation

After evaluating different CRM options, Shinka IT chose Vtiger CRM due to its comprehensive set of features. They also witnessed a 70% to 80% increase in productivity for two major reasons: 

• One key aspect was Vtiger’s integration with Shinka's existing business applications. Using Vtiger’s Rest API, Shinka IT connected its CRM with essential tools such as timesheet management. This integration ensured a smooth transition without disrupting the existing business processes. They also customized workflows and automated repetitive tasks to reduce manual efforts. 
• With Vtiger CRM in place, the team benefited from centralized software for sales follow-up, customer services, and internal collaboration. Vtiger’s intuitive UI and automation capabilities allowed the team to work and collaborate more efficiently.

Some of the key benefits that Shinka IT experienced after adopting Vtiger CRM are:

• Enhanced Productivity: Replacing six tools with a single software improved their business processes. 
• Better Collaboration: Vtiger CRM facilitated collaboration within and across departments.
• Automation and Integration: Custom integrations with existing business applications optimized their day-to-day activities.

Conclusion

With Vtiger CRM, Shinka IT successfully transformed its operations into a unified system, minimizing inefficiencies due to disconnected tools. The new CRM solution streamlined their business processes and enhanced custom service. Using Vtiger’s robust features, Shinka IT continues to optimize its operations, ensuring better collaboration.