INDUSTRY
Hospitality & Tourism
LOCATION
Vadodara, Gujarat, India
About the company
Tara Suns is a boutique hotel located in Gujarat, India.
With luxurious amenities, fine dining options, and banquet halls, Tara Suns evokes the grandeur and the legendary hospitality of the land of Maharaja Sayajirao.
The challenge
Tara Suns's primary focus is on the banquet and restaurant business.
They had difficulties in regular follow-ups, losing time and probable leads. They had poor visibility of future business prospects. They also faced challenges in tracking the performances of individual salespeople.
The Solution
Vtiger implemented One Professional edition of its CRM.
After implementing the CRM, Tara Suns found it easy to handle customer inquiries. Customer details and their requirements are automatically captured from Lead Forms.
Deals are created with the data being added automatically. Quotes are created with customer details, and reservations are confirmed once the customer releases the payment.
Deals can now be moved into the Closed Won and Closed Lost statuses with the Closed Lost reason field as mandatory.
Outcome
Vtiger CRM centralized lead management. Automatic notifications for lead follow-ups have also meant more lead conversions. Proposals are now created in a shorter time, and they are error-free. Quality checklists and feedback forms ensure a smoother process.
Scheduled emails and reports also mean higher sales visibility for the management.
The CRM has helped Tara Suns provide a better service and improve customer satisfaction.
About the company
Tara Suns is a boutique hotel located in Gujarat, India.
With luxurious amenities, fine dining options, and banquet halls, Tara Suns evokes the grandeur and the legendary hospitality of the land of Maharaja Sayajirao.
The challenge
Tara Suns's primary focus is on the banquet and restaurant business.
They had difficulties in regular follow-ups, losing time and probable leads. They had poor visibility of future business prospects. They also faced challenges in tracking the performances of individual salespeople.
The Solution
Vtiger implemented One Professional edition of its CRM.
After implementing the CRM, Tara Suns found it easy to handle customer inquiries. Customer details and their requirements are automatically captured from Lead Forms.
Deals are created with the data being added automatically. Quotes are created with customer details, and reservations are confirmed once the customer releases the payment.
Deals can now be moved into the Closed Won and Closed Lost statuses with the Closed Lost reason field as mandatory.
Outcome
Vtiger CRM centralized lead management. Automatic notifications for lead follow-ups have also meant more lead conversions. Proposals are now created in a shorter time, and they are error-free. Quality checklists and feedback forms ensure a smoother process.
Scheduled emails and reports also mean higher sales visibility for the management.
The CRM has helped Tara Suns provide a better service and improve customer satisfaction.