Provide customers and employees with fast answers to common questions by building a private and public knowledge base of resolved cases.
FAQ is a feature in Help Desk Software used to maintain the frequently asked product or service-related information in questions and answers.
If a question resolved in a case may come up in the future, convert the case to a knowledge base solution for quick access by employees and customers.
Create a repository of frequently asked questions and answers that can be accessed by internal teams when resolving customer issues or by customers through the customer portal, preventing the need to use your support team for questions.
