Vtiger CRM has been included in Gartner Magic Quadrant for Sales Force Automation for the sixth year in a row

Vtiger One is best suited for SMBs and is relevant for business-to-business (B2B), business-to-consumer (B2C), and lightweight, indirect channel sales use cases.

In its “Magic Quadrant for Sales Force Automation, 2024” report, Gartner says, “Sales force automation (SFA) is a foundational sales technology implemented to automate and augment an organization’s core sales processes. Leveraging AI and advanced analytics, it enhances the seller’s ability to engage with customers across various interaction touchpoints and devices. It not only streamlines administrative tasks but also provides actionable insights for improved sales contact, pipeline, and opportunity management.”

Vtiger, alongside its core Customer One View value proposition, offers a low-code platform (VTAP), a deal room for buyer-seller collaboration, a visual process designer, enhanced integrations for seller productivity, CPQ (Configure, Price, Quote) for sales quoting, GPT-powered bots, a prompt builder for creating AI assistants, and a chatbot for quick customer replies, among other features.