CRM Features Tour

A self-service portal that is one-stop destination for all your questions.

Customers can report their issues directly from the portal by creating cases.

Check out commonly asked questions with ease!

View related case details in Cases One view.

View related Organization details in Cases One View.

View related Contact details in Cases One View.

Convert a Case to an FAQ with just a click.

Guarantee timely customer support with SLAs.

Configure the SLA for First Response within and Resolve within durations.

Configure the time to send email alerts before the SLA terms are violated.

Configure the time to send email alerts after the SLA terms are violated.

Configure Business Hours to specify when your support team is available to serve customers.

Select the Business Hours that are to be considered when creating SLA and target response times.

Convert a resolved case into an FAQ.

Create FAQs out of the questions that your customers ask, if you think it might be useful to other customers.

View the summary of a conversation, such as chat duration, average response time, chat rating, missed, and responded conversations.

Customers can rate the conversation they had with the agent.

View the chat volume received by each agent and the average time taken to respond.

Get real-time metrics on unsolved cases, violated cases, SLAs due, and much more!

Capture historical data on case backlogs, case ages, agent performances, etc.