Optimize customer-facing teams’ productivity with the customer experience (CX) focused knowledge base. Empower agents to focus on customer experience and memorable interactions with customers.
Leverage Agent Enablement tools to create and maintain a repository of customer experience-related information. Reduce customers’ dependency on support teams by creating FAQs and Articles. Strengthen your support team’s capability of resolving customer issues with quick access to Service Contracts and Appointment Pages-all in one place.
Use FAQs to meet your CX goals and supercharge your customer-focused teams. Create or import FAQs within the CRM. Automate the creation of FAQs from solved cases using workflows—leverage constructive FAQs as a quick stop for solutions.
Create articles on most searched keywords and queries. Optimize your articles with screenshots, images, and links to other articles, websites, etc., for augmented conversions. Automate your mailroom questions into articles using workflows.
Post-sales services are essential to flawless CX. Automate the creation of tickets for every service contract in the CRM using workflows. Optimize the quality of interactions with quick access to FAQs and Articles.
Ease up your prospects and customers’ appointment scheduling process using the Appointment Page feature. Customize every interaction with the customer based on their sentiment score and interaction history using One View.
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