Simplify communication, sync contacts, log calls, and provide quick access to customer information for better productivity.
3CX is a software-based phone system that helps businesses manage calls, video, and messaging through traditional or internet-based services.
Features
- Sync Contacts: 3CX automatically displays the caller's name from your CRM when you make or receive calls.
- Receive Call Pop-ups: The caller's information automatically appears on your screen when you receive a call through the 3CX Web Client or Desktop App.
- Call and Chat Journals: Vtiger saves calls and chats as records and events.
- Save New Contacts: Vtiger saves unknown numbers as new contacts.
- Click to Call: Make calls directly from your CRM or Vtiger mobile app using the Click2Call browser extension for Chrome or Edge.
Benefits
- Save time and reduce errors by giving agents quick access to customer information within the phone system.
- Boost productivity with automatic call logging and customer record updates.
- Simplify communication by combining voice, video, messaging, and chat in one interface.
- Quickly grow your business by adding or removing extensions and integrating new services.
- Make better decisions with insights into customer behavior and business performance.
Available in these editions:
all editions