| Conversational Chatbots, also known as AI Chatbots, leverage Generative AI to offer a superior alternative. Instead of being limited to predefined options, customers can type their queries in natural language. These chatbots utilize technologies like Large Language Models (LLMs) and techniques similar to Retrieval-Augmented Generation. They aim to understand the intent behind the customer’s query and retrieve relevant information from both unstructured (FAQs/Articles/Documents) and structured content (product pricing, customer cases, orders, etc.) to generate appropriate responses. Benefits Conversational Chatbots offer several benefits to businesses: - Personalized Experiences - With natural language processing and generation capabilities, they offer a human-like engagement.
- Multiple Languages - Your customers can be anywhere. You can converse with them in their language.
- 24/7 Self-service Access - Your customers don’t have to wait for your team to get answers.
- Fast & Consistent Service - AI bots can process information faster, find information faster, and respond faster than humans while not compromising on quality.
Use Cases Conversational Chatbot Use Cases - Customer Service - Provide support for customers
- Conversational Commerce - Help customers get pricing information and place orders
With Vtiger’s Calculus AI, you can enable conversational chatbots to tap into your knowledge base and the customer’s orders and history to offer a personalized, concierge-like experience. To learn more about Vtiger Chatflows, please click here. Our CRM coaches can help you unlock the power of AI in your CRM instance. Please click here to schedule a meeting. Calculus AI is included in Vtiger One AI edition and available as an add-on in Vtiger One Professional and Enterprise editions. To learn more about Calculus AI, please click here. | 
