Vtiger CRM: A Journey of Innovation and Empowerment

- From the CEO’s Desk

Our story began in 2004, when the CRM landscape was vastly different. Traditional CRM systems were complex, cumbersome, and costly—designed primarily for large enterprises.

Recognizing the need for a more accessible and adaptable solution, Vtiger set out to transform the industry.

We soon emerged as pioneers in open-source CRM, democratizing access to this transformative technology enabling businesses of all sizes to thrive. In the past two decades, Vtiger has been at the forefront of CRM, adapting to the ever-changing needs of businesses like yours. 

As we continue our journey, our commitment to innovation and customer-centricity, remains stronger than ever. 

Today, we're embarking on an exciting new chapter — harnessing the transformative power of AI to unlock unparalleled opportunities and to enhance customer experiences.

To help us shape the future of CRM and ensure we exceed your expectations, we invite you to participate in our Customer Feedback Survey. Your feedback is invaluable to us.

Here's what we'd love to know:

  • Your Vtiger Experience: Tell us why you chose Vtiger and how it has helped your business.
  • Areas for Improvement: Share your thoughts on what we can do better. We're always looking for ways to enhance our products and services.
  • Your Previous CRM: Let us know what you were using before Vtiger so we can understand your journey.
  • AI in Your Business: Where do you see the greatest potential for AI to improve your customer experience? (e.g., sales coaching, deal scoring, customer service chatbots, support agent suggestions)

Thank you for taking the time to share your thoughts with us! We appreciate your time and input, and we're excited to offer these rewards as a way to thank you for helping us improve.
 
 

Feature Announcements

 
 

Enhancement - Exotel Call Recordings in High Definition
  • You can create high-quality call recordings for your Exotel calls in the mp3 high-definition (HD) format.
Enhancement - Field Sales App
  • Approval process for Beat Plans - Sales Reps can create beat plans and send them to their managers for approval.
 

Enhancement - Exotel Call Recordings in High Definition
  • You can create high-quality call recordings for your Exotel calls in the mp3 high-definition (HD) format.
Enhancement - Field Sales App
  • Approval process for Beat Plans - Sales Reps can create beat plans and send them to their managers for approval.
 
 
 

The Vtiger Blog

 
 

12 key features of Vtiger CRM that help you execute a great holiday season marketing campaign

The season around Christmas can be quite trying with businesses vying for customer attention with attractive marketing campaigns. 

With the right CRM tool, you can easily beat the competition…and the stress by streamlining your holiday marketing strategy. 

Read our blog about Vtiger’s 12 key features - customizable webforms for lead capture, efficient contact management for personalized outreach, inventory management for tracking holiday stock, workflow automation, email campaigns, etc., to learn how they can help you with your marketing tasks.

This busy time of year doesn’t have to be overwhelming! 

Read our blog and learn how to create extraordinary customer experiences, enhance customer engagement, and still keep everything running smoothly behind the scenes.

We also have fantastic offers to help you get on with your festive season today - head over to our Christmas Offer Page now!
 
 

Vtiger Academy & Knowledge Base

 
 

Have you signed up for Vtiger Academy yet? 

We have a list of how-to videos demonstrating how to use and configure the CRM. It is our one-stop learning destination for all things Vtiger CRM. 

Jumpstart your Vtiger CRM journey today!
 

Knowledge Base is our repository of articles (help documentation) and FAQs. Search for and read an article for quick know-how about a feature. 

  • If you are yet to use Vtiger’s latest feature - Vtiger Connections, then read our article to know more. 
  • If you would like to familiarize yourself with all the features available in Vtiger CRM for your marketing process, then read our Marketing Overview article.
 

Have you signed up for Vtiger Academy yet? 

We have a list of how-to videos demonstrating how to use and configure the CRM. It is our one-stop learning destination for all things Vtiger CRM. 

Jumpstart your Vtiger CRM journey today!
 

Knowledge Base is our repository of articles (help documentation) and FAQs. Search for and read an article for quick know-how about a feature. 

  • If you are yet to use Vtiger’s latest feature - Vtiger Connections, then read our article to know more. 
  • If you would like to familiarize yourself with all the features available in Vtiger CRM for your marketing process, then read our Marketing Overview article.
 
 

Get exclusive CRM content!

 
 

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