When you use our services, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it and what we do with it. This is important; we hope you will take the time to read it carefully.
As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy.
Vtiger makes online CRM software for businesses around the world to build stronger relationships with their customers. When you share your data with us, or visit one of our properties like the vtiger.com website, the Vtiger CRM cloud app, or related properties like discussions.vtiger.com, the following data permissions and terms apply.
This statement describes the personal information we collect about you, how we use it, and your rights with regard to that information. If you have any questions about this agreement or your information stored with us, please contact us at [email protected].
This policy is supplemented by our privacy policy and terms of service.
We use tools like Google Tag Manager, Adwords, Optimize, and Analytics, Olark, and FullStory to anonymously track your usage so that we can identify you between visits, and personalize and improve your experience
We collect information like your name, location, email address, company name, industry, role, department, team size, IP address, and region. We use information like your company name, email address, and password to create a Vtiger CRM account for you and identify you during subsequent login attempts. We use your region to put your account on the server that’s closest to and fastest for you. When we communicate with you, we tailor each message to you using this information alongside other information like how you’ve engaged with our websites, past email communications, and with Vtiger CRM. To help you get set up with Vtiger after you start an account, we may use your email address or phone number to communicate with you personally to help evaluate your needs and provide you with a demo. We also automatically send you information to teach you about the products and services you’re using.
We may at any time research your company and role from LinkedIn or other publicly available resources to better shape how we communicate with you.
We passively collect information like what pages you visit and actions you take. To improve our products and services, we conduct various analyses on this and your personal and usage data, either individually or in combination with other users’ data, to identify opportunities and test hypotheses.
We collect information about your business environment and needs from conversations with you.
We store your email address, phone number, call logs, and recordings, and email transcripts.
We track your opens, clicks, and unsubscribes and use that information to improve how we communicate with you.
We store your emails, contacts, and other personal information that service shares with us. We use this information to provide you with the service that you have chosen to enable in Vtiger.
We collect your billing name, address, and credit card information. To bill you for services, we store your name, address, and the last 4 digits of your credit card. We pass your billing information on to Stripe, our billing partner, who stores your information securely for future billing as authorized by you.
Data that we collect about you during your sign-up, and during your use of Vtiger, are stored on servers under our control in India.
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at [email protected]. We may charge a small fee for this request.
We also want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate by emailing us at the above address.