Set up your helpdesk system in 1 day to increase the productivity of your service teams. The helpdesk system can help your team boost your stakeholder's loyalty.
We think we can provide BCTF with the solution you need to support your stakeholders.
Vtiger CRM is helping businesses deliver a long-lasting customer experience with its helpdesk solution ranging from government sectors, financial institutions, and banking to SMBs.
We have crafted Vtiger CRM such that its easy-to-use capability will enable everyone involved in BCTF to use it easily.
Vtiger CRM is ISO and GDPR-compliant, and your data is 100% safe.
Vtiger CRM is a highly customizable solution, making BCTF feel that Vtiger is its software. Vtiger comes with flexible pricing plans with no hidden costs by offering you great helpdesk features.
Create cases directly from your inquiry emails by setting up Mailroom conditions or create cases from webforms.
You can auto-assign cases to your agents by picking Round Robin or Least Loaded rules.
Create SLA policies for customers and internal teams to dictate how your agents should respond to cases under various scenarios of urgency.
You can specify acceptable response and resolution times for each SLA based on whether the case is deemed to be low, medium, high, or urgent priority.
Provide customers and employees with fast answers to frequent questions by building a private and public knowledge base of resolved cases.
@Mention your fellow workers to resolve issues on time. Assign co-owners for a case when different teams work to resolve the same.
Get smart recommendations of relevant answers. Vtiger’s intelligent system learns as you use these recommendations to throw only the best answers.
A place for your customers to view tickets, documents, etc.
Customers can view FAQs in the portal and save time reaching out to your agents.
Vtiger CRM seamlessly integrates with 500+ business applications. We have deeper integrations with Google Suite and Microsoft Teams. Additionally, Using our Zapier integration, you can custom integrate with thousands of other applications.
Resolve your customer’s issues while you’re away from your desk with Vtiger CRM mobile app. You can close cases/tickets on the go.
Use Vtiger’s help desk insights to get real-time visibility into your team’s performance and make data-driven decisions. Visualize the most important metrics, such as case resolution time, team workload, customer satisfaction ratings, and more, to identify bottlenecks and respond to them faster and quickly.
Fast answers to previously solved problems
Automate repetitive tasks
Build reports from CRM data
Know your customers better
Schedule appointments faster
Real-time conversations with agents